Our support services are tailored to your needs. We find that we support all of our customers in different ways.
First and foremost, we are proactive. Wherever possible, our services are designed to ensure that issues don’t arise in the first place.
Our support agreements come with standard 8 hour response times, but whatever your business needs, we can customise a support pack that’s just right. If your business needs a quicker response time, we can make the necessary arrangements.
On a case by case basis, issues are logged via our ticketing system and following our assessment, we endeavour to solve the problem by remote access, telephone or onsite.
We have invested in an excellent remote support system. This allows our team to remotely connect, fix and deal with 95% of issues.
If that doesn’t work, we will always try and talk the end user through the issue over the phone, and finally, failing that you get to see one of our engineers. They’ll come out when it suits you and fix whatever the problem is, IT related of course!
Existing client support
If you are already one of our fantastic customers then you are here because you need help! Please click the button below to launch our remote tool and follow the instructions.
Adrian Hendry, Director, Avondale Care Scotland
'Adam has helped us to ‘know’ what we don’t know by taking the time to understand our growing business and put together a bespoke package of IT services to meet our needs.
We’re building new facilities to a strict budget and timetable, and Hippo IT Management has become a trusted advisor during that process.
I have peace of mind that we’ve installed the right technology at the right price, and that it will be diligently maintained moving forward.’
Karl Hunter, Green Machines UK Ltd
'Hippo IT Management is literally a one-stop-shop for hardware, software, telecomms, consumables and support – a complete solution for us.
I can phone, discuss my requirements and trust that I will have the solution on my doorstep (or on my pc) within a very short space of time – and at a great price!
Removing the need to work with lots of different suppliers with pricing that often reflects their high overheads, has freed me up to focus on the business at hand.'
Annie Dixon Director, Ochil Foods
'We have a great relationship with Hippo IT Management, developed over 12 years, because they fundamentally understand our business.
We don’t operate a standard 9-5 working day and if something goes wrong at 4am, it’s business critical. Adam works hard to ensure that our set-up is robust but if we do hit an issue, he’s up and on the case when we need him.
I doubt we’d find that level of service with anyone else.'
Bruce Bannerman, Bannerman’s Colour Studio
'Our business activities are conducted over a number of sites, reliant on VPN connections in order to process payments. If something goes wrong, it literally and immediately stops us from making money.
Not only does Hippo IT Management understand our business needs, they have helped streamline our set-up to reduce the possibility of downtime. Knowing that our IT provider can be trusted to fix problems as they arise, with a real sense of urgency and a few laughs along the way, is worth every penny and more!'
Neil Forbes, Perthshire Agricultural Society
'Hippo IT Management provides our web development and an on-demand tech service annually during the Perth Show.
Not only is the work always delivered on time and to a high standard, Hippo IT go the extra mile to make sure they are available during the show should any issues arise.'
38 Thistle Street
Company No: SC 530324
VAT Reg: GB 242 1442 46